FAQ - Frequently Asked Questions

1. Which knife brands do you offer?
The knife brands we offer on our site include:
        ◦ FOX KNIVES: Our own production, made in Maniago. A reference point for enthusiasts of sporting, collectible, and outdoor knives;
        ◦ FKMD: Our line of cutlery and accessories dedicated to the tactical-military world;
        ◦ Black Fox: Our premium level line of cutlery and accessories;
        ◦ Fox Edge: Our entry-level line of sporting cutlery;
        ◦ Due Cigni: Our line of kitchen cutlery, scissors, accessories, and gardening tools.

Additionally, we also provide distribution brands such as:
        ◦ Kasumi: Exclusively distributed in Italy by Oreste Frati S.r.l. A brand of kitchen cutlery, produced by Sumikama Cutlery in Seki, Japan;
        ◦ Diacross: Exclusively distributed in Italy by Oreste Frati S.r.l. A brand of kitchen cutlery, produced by Sumikama Cutlery in Seki;
        ◦ SOG: An American brand specializing in cutlery and accessories for the tactical-military world.
2. Can I purchase your knives in-store or only online?
We offer the possibility to purchase our knives online on our website www.foxknives.com and at our authorized dealers. To request information about the nearest dealer, fill out the request form here.
3. Do you offer laser engraving customization on your products?
Yes, we offer this service. During the purchase process, simply select the customization option and enter the word to be engraved (maximum 15 letters) in the dedicated space.
For more complex requests, please fill out the form found here.
Note: feasibility will be verified for each customization request; if it is not possible, you will be contacted by our customer service via email.
4. Can I return a customized product?

Customized products cannot be returned, except in the case of manufacturing defects.

5. What materials can be engraved?
Any product with a flat steel surface can be engraved. Engraving on materials such as plastic, Micarta, rubber, leather, or other materials is not possible.
Note: feasibility will be verified for each customization request; if it is not possible, you will be contacted by our customer service via email.
6. Are your knives suitable for food use?
All products under the FOX KNIVES brand (Fox knives, FKMD, Black Fox, Fox Edge, and SOG) are NOT intended for use with food and are therefore exempt from the provisions of European Regulation EC 1935/2004 and Legislative Decree 29/17 and subsequent amendments. The Due Cigni brand products that can be used in contact with food are the cutlery items from the following lines:
        ◦ Classic
        ◦ Forged
        ◦ Stamped
        ◦ Professional
        ◦ Kasumi
        ◦ Diacross
For further information, contact customerservice@foxcutlery.com
7. What are the warranties on the knives?
The total or partial replacement of products with manufacturing defects is guaranteed for two years from the date of purchase. The warranty does not cover damages resulting from normal wear or improper use of the product.
For assistance requests, fill out your request here.
8. How can I sharpen my knives?
You can find detailed information on how to sharpen your knives here.
9. How can I maintain my knife?
Keep the knife dry and clean. If it comes into contact with saltwater or any substance you are unsure of, rinse it immediately with fresh water, dry it, and lubricate it with synthetic oils. For folding knives, keep the opening mechanisms clean and lubricate them regularly, then open and close the blade several times, drying any excess. We recommend performing cleaning and maintenance operations without disassembling the knife, as excessive disassembly and reassembly could impair the knife's functionality.
Do not use the blade as a can opener, chisel, screwdriver, or for any job the knife was not designed for. Do not use the knife's back or front as a hammer, as it could cause the handle and metal components to break.
If a sheath or any case is included with the knife purchase, ensure that the inside is always clean, as dirt could scratch the blade's surface or hinder sheathing and unsheathing operations.
10. Do you offer knife maintenance and sharpening services?
Yes, we offer knife maintenance and sharpening services. The service cost varies based on the product and blade length, and shipping costs are borne by the customer. If interested, fill out the request form here.
11. I need spare parts for my product; how can I request them?

For any spare parts requests, fill out the request form here.

12. Do you have customer service available for additional assistance?

For further assistance, fill out the request form here.

1. How can I place an order?
To place an order:
        ◦ Select the desired product and add it to the cart;
        ◦ Checkout and enter the necessary shipping and payment details;
        ◦ Once the order is complete, you will receive a confirmation email.
2. I want to know the status of my order; how can I do that?
 If you have successfully completed the payment, you will receive an order confirmation email. If not, fill out the request form here.
3. What payment methods are accepted?
We accept the following payment methods:
a. Bank transfer
b. Credit card
c. PayPal
d. Cash on delivery
4. I am having issues with the payment process; what should I do?
If you are having issues with the payment process, please check that the entered data is correct and that the banking network is supported by our system. If the problem persists, fill out the request form here.
5. Are the prices listed inclusive of VAT?
Yes, all prices listed on the site include VAT. VAT will be applied to all orders destined for Italy and EU countries, while for orders destined for non-EU countries, it will be excluded at checkout.
6. Is it possible to request an invoice?
Yes, during the purchase process, you can select the invoicing option and enter the necessary details.
7. I have a discount coupon; where should I enter it?
During the purchase process, in the "Payment" section, you can enter the coupon code.
8. My discount coupon is not working; what should I do?
If the discount coupon is not working, it might be expired or entered incorrectly. To verify the coupon's validity, fill out the request form here.
9. I cannot find an item or it is unavailable on the site; what can I do?
For assistance, fill out the request form here.
10. I placed an order; can I modify or cancel it?
If the order has already been processed, it cannot be modified or canceled. If you wish to modify or cancel, fill out the request form here as soon as possible.
11. I entered an incorrect shipping address in the order; how can I correct it?
If the order has already been processed, the shipping address cannot be modified. If you wish to modify the shipping address, fill out the request form here as soon as possible.
12. Why is it not possible to purchase distribution items outside of Italy?
We are the official distributors of KASUMI and DIACROSS only for Italy; therefore, it is not possible to sell these products outside of Italy.

1. What are the shipping times?
The indicative delivery time is about 3-5 working days from the date of the order. This may vary due to force majeure, traffic conditions, or acts of authorities.
2. I have not received the shipping tracking number; what should I do?
If you have not received the shipping tracking number, we recommend checking your email inbox, including the spam folder. If you have not received the tracking number, fill out the request form here.
3. I received the order with a missing, damaged, or incorrect item. What should I do?
If the received items are damaged, incorrect, or missing, fill out the request form here. Our team will promptly find an appropriate solution.
4. How can I return a product?
You can follow the procedure indicated on our dedicated page; see here. You will find all the necessary information to proceed correctly with the return.
5. My return has been delivered, but I have not yet received confirmation and the corresponding refund; what should I do?
If you have already returned the item and have not received confirmation of receipt or the refund, fill out the request form here to check the status of your return.

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For any account or registration issues, fill out the request form here.
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